Testimonials and feedbacks from media…

BNJ FM - Delémont, Switzerland. First media to be certified ISAS BC 9001 in Switzerland

“The media quality management standard organizes the management system, in such a way as to produce quality contents, strengthen editorial independence, enhance the credibility of the media company, ensure a transparent, ethical and social management, and favor a harmonious HR management and training”

Pierre Steulet, CEO of BNJ FM SA, a Swiss group of 3 radio stations certified in August 2009.

RadioFr - Fribourg/Freiburg, Switzerland. Pioneer in quality management

“Radio Fr decided to implement a quality management system in 2007. We benefit by Certimedia experience to assist us in this implementation. Rather sceptical at the beginning about this approach, being quite satisfied with the functioning of our institution and fearing a work overload linked to the implementation of such a system, we quickly realized on the contrary that the implementation of a quality management system could open new perspectives in terms of rationalization and effectiveness. From sceptical we became enthusiastic and all the staff involved in the process is really glad to start soon the levelling phase of the project. The first step consisting in a gap analysis allowed us to discover some lacks in the global management of our company and to learn about the way to react efficiently to non-obvious situations. This has been done even before starting the writing of necessary standard operating procedures. The compliance building process will continue in 2008 and we are proud today to be pioneers in the audiovisual landscape of the French speaking part of Switzerland (even for the whole Switzerland) in terms of implementation of a quality  management system. We are also happy to benefit by Certimedia unique experience. We therefore recommend to any media company willing to improve its performance and efficiency to go for the implementation of an ISAS BC 9001 quality management system.”

The leading commercial television channel of Indonesia TRANS TV - Jakarta is the first media ISAS BC 9001 ever certified worldwide.

Trans TV, the leading commercial television channel of Indonesia (in terms of audience and market shares), became the first media company ever ISAS BC 9001 certified on November 2007. This means the recognition of the compliance of Trans TV quality management system with the professional and quality requirements specifically designed for the media industry. It is also an evidence of Trans TV ability to innovate and to improve its products and processes. Tailor-made mechanisms on audience research and program evaluation, totally in line with ISAS BC 9001, are among the channel assets.
Trans TV is leader in Indonesia in news broadcasting with a daily 15% audience-share. Its editorial charter lays the emphasis on objectivity, ethics and respect for Indonesian cultural values. Trans TV investigation and information programs have received many national and international awards for the quality of their contents.

The successful implementation of Quality management at Canal Once, culture and education number one channel in Mexico

With 750 employees and 5000 hours of production per year, Canal 11 is the first channel of public television of Mexico.

"Today Canal Once is viewing Quality management with enthusiasm. Our experience is an incentive to go further. What is important is not so much getting the conformity certificate, but implementing a system that works and matures. Therefore we have to steadily test and challenge it – including through internal audits that might be stricter than the external ones taking place twice a year. Enthusiasm should not decrease once the certificate is granted. There are always new challenges to address and objectives to reach. At Canal Once, the implementation and design of our Quality management system have been totally empirical, but deeply thought. The results speak for themselves: Canal Once is the only Mexican federal institution with no external debt. Its budget is not overloaded by wages, what permits technical investments. Two years after the implementation of its Quality management system, Canal Once could see the benefits in terms of gained market share as well as increased prestige and credibility. The successful implementation of Quality management at Canal Once results from a conjunction of elements: 1) a strong commitment of the employees to their channel, 2) the possibility for them to participate in the change, 3) the involvement of the top management as a team. A good cooperation between the top management and the employees is crucial.”

Julio Di Bella, General Manager Canal Once, Mexico.

First European media ever BC 9001 certified: LATVIJAS RADIO - Riga, Latvia

“As the competitive edge of broadcasting organizations of the modern age is polished by superb efficiency, which in turn is maintained by well-trained journalists and staff and by innovations in the programs, there is a growing demand for a systematic approach to the governance of such organizations. We feel that introduction of ISAS BC 9001:2003 at Latvijas Radio is one of the most effective ways to refine this mechanism, a straightforward and efficient way to address the corporate strategic goals in compliance with our mission and, above all, to identify the expectations of the audiences and the society. Implementation of ISAS BC 9001:2003 at Latvijas Radio was, and will continue to be,  a great chance of in-depth evaluation of the management system in its integrity, identification of its weaknesses, development of evaluation criteria and principles likely to be welcomed by the creative staff, and collection of data that will be instrumental in continuous improvement of content quality.”

Teleantioquia, Columbia

"Certification is the start of a permanent process of internal organizational self-evaluation. To become certified is to join the culture through a process and to strengthen our teamwork. It is a tool to generate trust, a letter of introduction and a way to say to our clients that we are part of a nation that seeks efficiency and wants to offer the best of public television to our television audience, our sponsors, and our contractors. It is the challenge of continuous improvement."

Ana Cristina Navarro, Managing Director Teleantioquia