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Background

Historical background of the ISAS BCP 9001:2010 standard: ISAS BC 9001:2003 and ISAS P 9001:2005 standards

ISAS BC 9001:2003 Standard…

Dedicated to radio and television, the standard was created in 2003 thanks to the financial support of the Swiss Agency for Development and Cooperation (SDC), the Swiss Federal Office of Communication (OFCOM), the Hoso Bunka Foundation in Tokyo and Unesco in Paris. The Media and Society Foundation initiative is a concrete response to broadcasters’ demand for independent evaluation and recognition of their quality-management system.
International standard ISAS BC 9001:2003 is based on the outcome of several surveys conducted in five countries (Canada, Columbia, India, South Africa and Switzerland). Three working groups in each country answered the following question :

”What should be the evaluation criteria of the electronic media (Radio, TV and Internet) in terms of contents, structure and infrastructure in their contribution to social development and democracy ?”.

Group 1: The Providers (Radio and TV operators and professionals)

Group 2: The Users (representatives of the audience)

Group 3: The Experts (non-providers renowned for their expertise in this field such as regulators, journalists of the written press, philosophers, sociologists, etc.).

Based on the surveys’ outcome, ISAS BC 9001:2003, in addition to being ISO 9001 compliant, enables broadcasting companies to measure how far they meet the following criteria:

  • Listeners/viewers’ satisfaction
  • Editorial independence
  • Quality and accuracy of information
  • Quality and diversity of other types of programming
  • Innovation and creation
  • Independence and transparency of management
  • Promotion of and respect for ethical rules
  • Representation of national minorities
  • Social relevance

ISAS P 9001:2005 Standard…

ISAS P 9001:2005 was created at the beginning of 2005 under the umbrella of the Geneva-based MEDIA & SOCIETY FOUNDATION (MSF) and with the financial support of the Swiss Agency for Development and Cooperation (SDC). It came out two years after the launching of the ISAS BC 9001:2003 standard for broadcasting.

ISAS P 9001:2005
has been designed by renowned editors and journalists from various parts of the world (Belgium, Peru, South Africa, Switzerland, Thailand, USA). Most of them are leaders of international and regional media professional organizations such as the International Federation of Journalists (IFJ). the World Association of Newspapers (WAN), the International Press Institute (IPI), the Inter American Press Association (IAPA) or the Southeast Asian Press Alliance (SEAPA).

 
Mission, Vision & Strategy

Mission, Vision & Strategy...

The MEDIA & SOCIETY FOUNDATION, at the origin of ISAS BCP 9001 standard aims at fostering quality in the media industry, that is to enhance professional standards and practices at the managerial, editorial, production and programming levels. The philosophy is to provide media companies with a methodology and tools for self-evaluation and self-improvement through the design of their own system of quality measurement and improvement in order

  • to be in compliance with the norms and standards they have voluntarily subscribed to;
  • to prepare for the ISAS BCP 9001 Quality Certification, and, if need be, for ISO 9001.

In the information age, media (print, broadcast and Internet) is playing a central role. It feeds the public debate, provides citizens with the information they need to shape their own opinion, contributes to economic and social development and has a decisive impact on the cultural life and heritage of all societies. Through ISAS BCP 9001, the MEDIA & SOCIETY FOUNDATION aims ultimately to serve the public interest and give a boost to democracy in upholding quality within the media industry, that is fostering the best professional practices and good governance, in particular transparency and accountability.

Media and Society Foundation : Mission, Framework and Action Guidelines (approved by the Board on June 8, 2005)

  1. The Media and Society Foundation (MSF) seeks the improvement of media quality at the service of democracy and development through a concerted action of industry professionals and experts across the world.
  2. The MSF develops and promotes quality management standards for the media, with an accreditation and certification system strictly independent from governments.
  3. The MSF is independent from any political, economic or ideological power.
  4. The MSF has no financial interest. Its expenses are covered through mandates assignment and through contributions from organizations concerned with media’s role in society and through a tax on certificates of conformity to the quality standard it promotes. 
  5. The MSF has commissioned ISAS (International Standardization and Accreditation Services) to make sure its standards are in conformity with the ISO system and to watch over the certification process, particularly the accreditation of certification bodies and auditors and the registration of certificates of conformity, such information being made fully transparent through permanent, direct and free access to the organization’s website www.isas.org .
  6. The MSF has commissioned certification bodies to ensure the conformity assessment of broadcasting, Internet content producers and press companies candidates to certification to the quality standard it promotes.
  7. The MSF has commissioned Challenge Optimum S.A., Geneva, (www.optimum.ch) to provide consulting firms with methodology and training ensuring the uniform implementation, in every part of the world, of the quality standard it promotes. 
  8. The MSF requires a strict separation between certification and consulting activities.
  9. The MSF has two organs : a Board, made of Swiss and international media professionals and experts, and an operational Direction.
  10. The MSF refers to a Standardization Committee representing the industry across the world to watch over the quality standards it promotes and their evolution in the light of practical experience and industry developments.
  11. The MSF seeks the cooperation and support of international professional media organizations.

Media and Society Foundation : Code of Ethics applicable to each actor of the certification process, whether permanent or occasional.

He or she must

  1. Subordinate all his/her actions to the ultimate goal of the Foundation: to improve media quality in the service of democracy and development.
  2. Never accept to have an ISAS certification audit in a company for which he or she performed a consulting job. 
  3. Apply the guidelines and follow the advice of the Foundation’s Board and Standardization Committee on the interpretation of specific media items in the standard promoted by the Foundation.
  4. In case of doubt as to standards’ adaptation to regional conditions, seek the advice of the Foundation’s Board, who will rely on independent media experts, close to the region concerned.
  5. Respect faithfully the confidentiality of information received from candidates to the certification process. Such information cannot be used without the formal agreement of the company involved. 
  6. When he or she accepts a mandate for a given company, inform this company of all personal data, financial information, or other circumstances which might lead to a conflict of interests (having an interest in a competitor, a financial interest in products which might be recommended to the company, personal relations within the company, mandates with competitors, whose identity must however remain confidential, etc.)

Code of ethics of ISAS Auditors

The ISAS Auditor agrees to abide by the following obligations and conditions:
He or She will:
  1. Respect confidential information concerning a client’s business and not disclose or permit the disclosure of, or use to the certification’s own advantage, any such information without the client’s prior permission.
  2. Undertake diligently, impartially and honestly, the work of any certification assignment and ensure at all times a high professional standard of work.
  3. Accept only those certification assignments which the ISAS Auditor is qualified and able to carry out, and should others be engaged to assist with the assignment, use every endeavor to ensure their qualifications and experience are appropriate to undertake the work.
  4. Disclose to a client any personal or financial interests or other significant circumstances which might influence the work fir that client in any way not stated or implied in the Terms of Reference, in particular:
    • Any directorship or interest in any business in competition to the client.
    • Any financial interest in goods or services recommended or supplied to the client.
    • Any personal relationship with any individual in the client’s company.
    • The existence, but not the name, of any current client (of the consultancy or the consultant personally) with competing interests.
    • To refrain from undertaking any assignment which would give rise to «·Conflict of Interest·».
  5. Where required, provide the client with a clear written proposal identifying the objectives, scope of certification and fee or fee basis for the proposed certification assignment. In the event of subsequent material changes being required, submit to the client, for his acceptance, a revised proposal.
  6. Accept full responsibility to maintain effective communications with the client and supply appropriate reports and documentation.
  7. Take care that credit for the work of others is given to those to whom it is due.
  8. Endeavour to aid the professional development and advancement of those in the certification’s employ or under the auditor’s supervision.
  9. Not compete unfairly with other auditors.
  10. Not work as a Quality Consultant in the same organisation where he/she was involved as Certification Auditor.
 
Certification Bodies

CERTIFICATION Bodies...

SGS

SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 46'000 employees, SGS operates a network of over 1’000 offices and laboratories.

www.sgs.com

 

IMNC

IMNC is a civic non-profit association in Mexico, whose primary objective is to provide organizations of industrial, commercial and service including media organization an institution capable of responding to their need to increase and enhance their competitiveness through the assessment of conformity management systems, products, people and / or through training of human resources.

The management system certificates we issue are recognized more than 46 countries signed the multilateral agreement on mutual recognition of the International Accreditation Forum IAF and certification bodies of 36 members of the International Certification Network IQNet established in more than 136 countries.

www.imnc.org.mx

 
Consulting Firms

Consulting Firms...

Certimedia Network

logo_certimedia_small

Certimedia is a world-wide network of consultants and consulting firms specialized in quality-management for media industry.

 Certimedia brings together quality management specialists (ISO 9001) and international media experts, who are pooling their professional skills and experience to provide media organizations with top level expertise, consulting and training services.

Thanks to its international partners, Certimedia is in a position to grasp in a comprehensive way the national and local contexts and cultures as well as the profile and specific needs of the media organizations using its services. 

Certimedia main office is in Geneva.
For information see www.certimedia.org  

Mediaprocessing

www.mediaprocessing.ch

Recommendations - Code of Ethics

Media and Society Foundation : Code of Ethics applicable to each actor of the certification process, whether permanent or occasional.

He or she must

  1. Subordinate all his/her actions to the ultimate goal of the Foundation: to improve media quality in the service of democracy and development.
  2. Never accept to have an ISAS certification audit in a company for which he or she performed a consulting job. 
  3. Apply the guidelines and follow the advice of the Foundation’s Board and Standardization Committee on the interpretation of specific media items in the standard promoted by the Foundation.
  4. In case of doubt as to standards’ adaptation to regional conditions, seek the advice of the Foundation’s Board, who will rely on independent media experts, close to the region concerned.
  5. Respect faithfully the confidentiality of information received from candidates to the certification process. Such information cannot be used without the formal agreement of the company involved. 
  6. When he or she accepts a mandate for a given company, inform this company of all personal data, financial information, or other circumstances which might lead to a conflict of interests (having an interest in a competitor, a financial interest in products which might be recommended to the company, personal relations within the company, mandates with competitors, whose identity must however remain confidential, etc.)

Code of ethics of ISAS Auditors

The ISAS Auditor agrees to abide by the following obligations and conditions:
He or She will:
  1. Respect confidential information concerning a client’s business and not disclose or permit the disclosure of, or use to the certification’s own advantage, any such information without the client’s prior permission.
  2. Undertake diligently, impartially and honestly, the work of any certification assignment and ensure at all times a high professional standard of work.
  3. Accept only those certification assignments which the ISAS Auditor is qualified and able to carry out, and should others be engaged to assist with the assignment, use every endeavor to ensure their qualifications and experience are appropriate to undertake the work.
  4. Disclose to a client any personal or financial interests or other significant circumstances which might influence the work fir that client in any way not stated or implied in the Terms of Reference, in particular:
    • Any directorship or interest in any business in competition to the client.
    • Any financial interest in goods or services recommended or supplied to the client.
    • Any personal relationship with any individual in the client’s company.
    • The existence, but not the name, of any current client (of the consultancy or the consultant personally) with competing interests.
    • To refrain from undertaking any assignment which would give rise to «·Conflict of Interest·».
  5. Where required, provide the client with a clear written proposal identifying the objectives, scope of certification and fee or fee basis for the proposed certification assignment. In the event of subsequent material changes being required, submit to the client, for his acceptance, a revised proposal.
  6. Accept full responsibility to maintain effective communications with the client and supply appropriate reports and documentation.
  7. Take care that credit for the work of others is given to those to whom it is due.
  8. Endeavour to aid the professional development and advancement of those in the certification’s employ or under the auditor’s supervision.
  9. Not compete unfairly with other auditors.
  10. Not work as a Quality Consultant in the same organisation where he/she was involved as Certification Auditor.

Conditions to use the ISAS BCP 9001 standard
ISAS BCP 9001 standard is public and can be freely used by any media organization. Consulting firms willing to use it should be accredited by the Media and Society Foundation. Individual consultants and auditors evaluating media organizations according to the ISAS BCP 9001 universal standard must be duly trained in compliance with ISO 19011 requirements.
Please note that original versions of ISAS BCP 9001:2010 are English and French. They serve as references. Other versions were kindly translated by our partners, but their conformity is not guaranteed.